Introduction

Bolps System & Technologies Ltd (“we”, “us”, “our”) is committed to protecting the privacy and personal data of everyone who visits our website, enquires about our services, or engages with us as a client or partner. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights in relation to it.

By using our website at www.bolpssystems.com, you agree to the collection and use of information as described in this policy.

1. Who We Are

Bolps System & Technologies Ltd is an integrated security and ELV technology solutions company incorporated in Nigeria and Ghana, with headquarters at 70C Allen Avenue, Ikeja, Lagos, Nigeria, and a regional office at 26 Nii Osae Ntiful Avenue, East Legon, Accra, Ghana.

For any privacy-related enquiries, contact us at: info@bolpssystems.com

2. Information We Collect

We may collect and process the following categories of personal data:

Information you provide to us:

• Your name, job title, and company name
• Contact details including email address, phone number, and physical address
• Details of enquiries, project requirements, or messages submitted through our contact forms
• Information provided during a site survey or consultation

Information collected automatically:

• IP address and browser type when you visit our website
• Pages visited, time spent on the site, and referring website
• Cookie data (see Section 7 below)

Information collected as part of service delivery:

• Where we install CCTV, access control, or security systems, we may process data about individuals captured by those systems on behalf of our clients. In such cases, our clients are the data controllers and we act as a data processor under their instructions.

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to enquiries and provide information about our services
• To prepare proposals, quotations, and project documentation
• To deliver, install, commission, and maintain security systems and related services
• To communicate with you about your project, account, or maintenance agreement
• To send service-related notifications, invoices, and technical updates
• To improve our website, services, and customer experience
• To comply with our legal and regulatory obligations in Nigeria and Ghana

We do not use your personal data for unsolicited marketing without your prior consent.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contractual necessity — to fulfil the services you have engaged us to provide
• Legitimate interests — to respond to enquiries, improve our services, and maintain business records
• Legal compliance — to meet our obligations under applicable Nigerian and Ghanaian law
• Consent — where you have explicitly agreed to receive marketing communications from us

5. How We Share Your Information

We do not sell, rent, or trade your personal data to third parties. We may share your information with:

• Technology partners and manufacturers (such as Hanwha Vision, Hikvision, ZKTeco) solely for the purpose of technical support, warranty processing, or equipment configuration related to your project
• Subcontractors or engineers engaged to assist with project delivery, under confidentiality obligations
• Professional advisors including legal, financial, and insurance professionals where necessary
• Regulatory or government authorities where required by law

All third parties who process your data on our behalf are required to handle it securely and only for the specific purpose for which it was shared.

6. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. In general:

• Client project records are retained for a minimum of seven years for legal and contractual compliance purposes
• Website enquiry data is retained for up to two years
• CCTV footage captured by systems we operate (where applicable) is retained in accordance with the retention schedule agreed with the client, typically 30 to 90 days

7. Cookies

Our website uses cookies to improve your browsing experience and to collect anonymous analytics data. Cookies are small text files placed on your device by your browser.

We use the following types of cookies:

• Essential cookies — required for the website to function correctly
• Analytics cookies — used to understand how visitors use our website (e.g. Google Analytics)
• Preference cookies — to remember your settings and preferences

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

8. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration — consistent with the standards we apply to our own security technology deployments.

9. Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data where we no longer have a lawful basis to retain it
• Object to or restrict our processing of your data in certain circumstances
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at info@bolpssystems.com. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be published on this page with the effective date noted at the top. Continued use of our website after any update constitutes your acceptance of the revised policy.

12. Contact Us

For any questions about this Privacy Policy or how we handle your personal data:

Bolps System & Technologies Ltd 70C Allen Avenue, Ikeja, Lagos, Nigeria Email: info@bolpssystems.com Website: www.bolpssystems.com